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Saturday, 30 September 2017

NCC Orders Network Providers To Extend 30-days Data Expiry Duration

The Nigerian Communications Commission (NCC) has ordered all Telecoms Operators in the country to give a 14-day grace for subscribers to exhaust their remaining data after the 30 days expiration period.

According to ThisDay newspaper, Ms. Hellen Obi, who represented the Executive Vice Chairman NCC, Professor Umar Danbata, stated this yesterday, in Minna, the Niger State capital, at the Consumers Conversation Forum organized by the NCC to sensitize consumers on the need to follow the right channel in resolving issues with their service providers.

The NCC also advised the consumers that if their complaints are not solved by their network provider they can call NCC and lay their complaints, assuring them that the commission will take up the matter and resolve it, including asking the service provider to compensate the subscriber.
She said ;
“NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over,”
The commission also articulated four strategic initiatives as key drivers of the Consumer Conversation including “Do-Not-Disturb” (DND) Service across all telecom networks, a service, which enables the consumer to stop receiving unwanted and unsolicited messages from telecom operators.

You can now reach the NCC via their toll free Line 622.

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